Above is a link to someone else’s blog & I like it. The part halfway down, “Great service, hold the cheese” is the “um” I’m talkin’bout. That manager, like the blog states, could have really sent that lady outta there but he didn’t. He took a moment and said, “um, how can I make this better?” and he did. He made it better for everyone of us too, because we know that sometimes, people really are very nice.